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From 27 November 2024, the new versions of our app will no longer work on older versions of operating systems on Android and Apple devices. To continue to enjoy the latest features on your HSBC Vietnam app, please update your device's operating system to aOS 9 or iOS 15.0 or above. Skip page header and navigation Latest offers with HSBC Premier Premier support for overseas education Articles about studying abroad HSBC Premier World Mastercard® Credit Card Spend Instalment on HSBC Vietnam App Investment Linked Insurance Product - Pru-Flexinvest Financial Planning Foreign Exchange Special offers for study abroad Global View and Global Transfers HSBC International Student Program Financial wellbeing management Get sign-up gifts worth up to VND3.5m with your new HSBC TravelOne Credit Card Apply for an HSBC Cash Back Credit Card and get up to VND 2 m cashback! Live it up with an HSBC Live+ Credit Card – enjoy up to VND2.8m worth of sign-up gifts Pay no annual fee when you spend with your HSBC LiveFree Credit Card Latest offers with HSBC Premier Premier support for overseas education Articles about studying abroad HSBC Premier World Mastercard® Credit Card Spend Instalment on HSBC Vietnam App Investment Linked Insurance Product - Pru-Flexinvest Financial Planning Foreign Exchange Special offers for study abroad Global View and Global Transfers HSBC International Student Program Financial wellbeing management Get sign-up gifts worth up to VND3.5m with your new HSBC TravelOne Credit Card Apply for an HSBC Cash Back Credit Card and get up to VND 2 m cashback! Live it up with an HSBC Live+ Credit Card – enjoy up to VND2.8m worth of sign-up gifts Pay no annual fee when you spend with your HSBC LiveFree Credit Card Ask about our products and services Whether you have any questions about our products, services, please take a look at our Frequently Asked Questions to see if there's a quick answer to your queries. Moreover, please select the most appropriate contact channel for us to best serve you. At HSBC we are committed to providing you a world - class customer experience by delivering excellent products and services. If you are happy with the way we served you or have had a good experience with us, we would love to hear about it. This will encourage our employees to serve you better at all times. Your feedback is invaluable to helping us serve you - and all our customers - better. It helps us maintain a high standard of service and provide products and services that meet your needs. If you have a suggestion for us, we want to hear it. If we haven’t met your expectations, we want to know about it to make things better. Tell us your complaint and we’ll acknowledge it within 3 working days of receiving it. We aim to resolve most issues within 7 working days, unless otherwise required by prevailing regulations. Some matters are more complex and can take a little longer to resolve. If that’s the case, we'll keep you informed of our progress. Complaint handling guidelines Download link General Guidance On Vulnerable Customer Protection General Guidance On Vulnerable Customer Protection Download link Visit your nearest Branch/ Transaction Office and speak to a member of our team. Or you can leave your comments in the Customer Feedback box in Branch/ Transaction Office. We will get back to you within 2 business days for requests submitted online. If you need immediate assistance, please contact us through other contact channels. Email us: Personal Banking customers: [email protected] Premier customers: [email protected] Fill in a form: ForQuestions/ Complaint/ Feedback Form ForCompliments Online Banking: Log on your Online Banking and send us a message from your "Secured Message/ Send us a message". You can call our Contact Center on one of the following numbers: Personal Banking customers2: 37 247 247 or HSBC Cash Back, Live+ and TravelOne Credit Card holders : 37 247 248 Premier customers : 37 247 666 Customer Relations Team HSBC Bank Vietnam The Metropolitan 235 Dong Khoi, District 1, Ho Chi Minh City Vietnam 1The information submitted through this channel is encrypted during transmission. However, it is important that you do not provide your account or credit card numbers, or convey any confidential information or banking instructions in the ‘Message’ section. Before you contact us, please read our Privacy and Security statement. 2Operating 24/7 for lost or stolen card or token, dispute transactions or card related complaints, and from 8:00 am to 10:00 pm daily for other matters. Personal Banking customers in the Central may call our Contact Center on either the number of the South or the North. Write, call or send us a message Visit us at your nearest branch Find answers to your queries or contact us for further help Careers, media, investor and corporate information HSBC Group | © Copyright HSBC Bank Group 2002-2025 All rights reserved This website is designed for use in Vietnam. Cross-border disclosure